Job Opportunities at CoralTree Systems

Graduate Software Engineer

Title: Graduate Software Engineer (3-4 positions available)
Salary: £23,000 – £26,000 depending on skills and experience
Benefits: Range of supplementary benefits
Closing date for applications: 31.03.15

Role
Applicants will be expecting to graduate this year with a good degree in Software Engineering, or similar subject, and will have covered degree course modules or have knowledge/experience in several of the following:

• Software development processes and programming
• Web application design and architecture
• HTML, XML, Java, CSS and Javascript
• User interface design
• SQL
• Web services

Our applications are developed and run on IBM Power Server, primarily using ‘Free-format RPGILE’. Knowledge of this is not expected, full training will be provided.

We will expect applicants:

• To be enthusiastic and self-motivated
• To follow company procedures and conform to company technical standards
• To be able to communicate effectively with colleagues and customers
• To be able to show a methodical approach to problem determination
• To be able to work as part of a team or individually as required

How to apply

Please send a CV and covering letter to craig.maxwell-brown@coraltreesystems.com or send your CV and covering letter to;

Careers
Coraltree Systems Ltd
25 Barnes Wallis Road
Segensworth East
Fareham
PO15 5TT

For more information please check our website www.coraltreesystems.com

Convergent BSS required to drive CEM benefits

Fierce competition, ever-increasing customer expectation, and system complexity continues to challenge the communications industry. Customer Experience Management (CEM) has been hailed as the industry saviour, often favourably described as – ‘boosting profitability’, ‘key differentiator’, and ‘driving loyalty’. So if CEM is helping combat customer expectation and competition, what about system complexity? And does CEM affect the complexity of Business Support Systems (BSS)?

In TM Forum’s research on customer experience the challenges cited by CSPs for effective CEM were legacy systems integration and end-to-end control. CSPs have grown through acquisitions and many still have very disparate systems, with operators continuing to augment rather than replace BSS. Without removing the complexity, CEM initiatives add further pressure on the BSS stack.

So, why hasn’t more been done by operators to resolve the obstacles created by legacy systems? Whether due to lack of foresight or concerns regarding cost, risk, or lack of return-on-investment, CSPs will not be able to meet the consumer and business’ CEM demands with their current IT setups.

Why do legacy systems not serve our needs today?

The main issue leads us back to ‘complexity’. With so many devices, packages, and channels many legacy systems still work in silos, causing inaccuracies. This increases the time and cost to serve, impacting customer satisfaction.

The 2014 Telecoms.com industry survey stated that 42.5% of operators are planning to upgrade their customer management systems in the next 12 months. IT environments need to be redesigned to fit in with CEM strategy, in order to realise the customer loyalty and profitability benefits of CEM.

Optimise CEM with convergent BSS

With convergent BSS, CSPs can optimise their operations. Ensuring all data is centrally accessed and updated, keeping accurate customer profiles. This enables operators to create personalised packages, to enhance customer loyalty, and boost revenues. 

To get the most out of CEM, the operator must examine their current BSS environment and invest to break down the barriers of silos. Convergent BSS enables a transparent and cohesive CRM solution. Resulting in service delivery, billing, and customer care operations all working in harmony and opening the pathway up for innovative CEM initiatives.

Written by Natasha Geldard - Marketing Consultant for CoralTree Systems Ltd.